SeatWise

Terms of Service · Last updated May 7, 2026

Terms of Service.

Please read these terms carefully before using our Service. By creating an account or using the Service, you agree to be bound by these Terms and by our Privacy Policy.

Important

These Terms include a mandatory arbitration agreement and a class-action waiver (Section 14). By using the Service you agree to resolve disputes individually through binding arbitration — not in court and not on a class, collective, representative, or consolidated basis. You may opt out within 30 days as described in Section 14.7.

1. Interpretation and Definitions

1.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions, and shall have the same meaning regardless of whether they appear in singular or in plural.

1.2 Definitions

For the purposes of these Terms:

2. Acknowledgment

These Terms govern your use of the Service and constitute an agreement between you and the Company. They set out the rights and obligations of all users regarding the use of the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

If you disagree with any part of these Terms then you may not access the Service.

3. Eligibility

You must be at least 13 years old (or the age of digital consent in your jurisdiction) to use the Service. By using the Service you represent that you meet this requirement. If you are under 18, you represent that a parent or guardian has reviewed and accepted these Terms on your behalf. The Service is intended for personal, non- commercial use unless you separately purchase a Pro subscription that permits commercial use.

4. The Service — what we provide

SeatWise provides aircraft seat maps, seat reviews, flight information, and (for Pro subscribers) alerts about your tracked flights. The data displayed in the Service comes from a combination of: (a) FlightAware AeroAPI for flight schedules and aircraft assignments; (b) our own research; (c) crowd-sourced submissions from users.

We are not affiliated with, endorsed by, or sponsored by any airline, including any airline whose fleet or routes are referenced on the Service. We do not control airline operations, scheduling, seat assignments, gate assignments, or pricing.

5. Reliability of Data

The Service displays cached and third-party data that may be outdated, incomplete, or incorrect at the time you view it. The Service may inadvertently misinterpret or omit availability, aircraft assignments, or seat configurations.

You must not rely on the Service as your sole source of information before making any decision to book a flight, transfer or purchase points, or take any other action. Always confirm critical information (flight time, gate, seat, fare class) directly with your airline.

Our alerting features (aircraft swap, cancellation prediction, upgrade availability) are delivered on a best-effort basis and may experience interruptions, downtime, or temporary inability to obtain data from certain airlines or providers. The alerts use the same third-party data as the Website displays and are subject to the same potential issues with delayed or inaccurate data.

6. Account

You're responsible for keeping your account credentials and email access secure, and for all activity under your account. We use passwordless email-OTP sign-in; protect the inbox you use to receive codes. You agree to provide accurate information and to keep it current. You may not impersonate anyone else or create accounts in another person's name without authorization.

7. Subscriptions and Purchases

7.1 Pricing

Free accounts remain free without expiration. Pro Annual is $49 USD per year, billed annually, and renews automatically. Lifetime Pro is a one-time purchase of $189 USD that does not auto-renew. Family Pro is offered at $79 USD per year for up to 6 family members. All prices are subject to local taxes where applicable. The Company may grandfather existing users into prior pricing structures at its discretion.

7.2 Free Trials

If you start a Pro Annual free trial, you must provide a valid payment method. You authorize us (through Stripe) to charge that payment method automatically when the trial ends, at the advertised plan price, unless you cancel before the trial ends. The trial length, the price that will be charged at the end of the trial, and the cancellation deadline are shown to you before you confirm the trial.

7.3 Auto-renewal

Pro Annual subscriptions renew automatically at the end of each billing period at the then-current price for that plan. We will email you a renewal reminder before the charge as required by applicable law (including California Civil Code §17602 if applicable). You can cancel auto-renewal anytime from your account dashboard. If you cancel, you keep access until the end of the current paid period.

7.4 Refunds

Subscription payments (including renewal payments) are non-refundable except where required by law. If you believe you were billed in error, email hello@getseatwise.com within 30 days and we'll review it in good faith.

Lifetime purchasesare eligible for a full refund within 14 days of purchase if you have not substantially used Pro features during that window. After 14 days, lifetime purchases are final. “Lifetime” means for the duration of the Service's availability — it does not entitle you to features we discontinue or transfer if the Service is sold.

7.5 Price changes

We may change prices for renewing subscriptions with at least 30 days' notice by email. Lifetime purchases lock in the price you paid at the time of purchase; we will not bill you again for your lifetime entitlement.

7.6 Cancellation by you

You may cancel your subscription anytime from your account dashboard. There is no penalty for cancellation.

7.7 Termination by us

We may suspend or terminate accounts that breach these Terms or pose security or fraud risks to the Service. For paid accounts terminated without cause, we will refund the unused portion of your then-current billing period.

7.8 Payment processor

All payments are processed by Stripe. We do not store, see, or have access to your card details — that information is provided directly to Stripe and governed by Stripe's Privacy Policy.

8. Acceptable Use

You agree not to:

9. Referral Program

The referral program is offered at our discretion. Rewards (e.g. free Pro time) trigger when an invited user qualifies via a defined product action — saving their first trip, by default. We may void rewards in cases of self-referral, fraud, abuse, or manipulation (e.g. fake accounts). Referral codes have no cash value and cannot be exchanged for cash. We may modify, suspend, or end the program at any time.

10. User-Submitted Content

When you submit a seat review, a windowless-seat report, a route request, an AI advisor query, or any other content via the Service (collectively, “User Content”), you grant us a worldwide, royalty-free, non-exclusive, sublicensable, perpetual license to use, display, edit, adapt, publish, distribute, and create derivative works of that content as part of the Service.

You represent and warrant that you own the User Content or otherwise have the right to grant us this license, and that the User Content does not infringe any third party's rights or violate any law. We may remove, decline to publish, or edit any User Content at our sole discretion.

11. Third-Party Data and Links

The Service displays content from third parties (including FlightAware AeroAPI). That content is owned by the respective provider and subject to their licensing terms. We do not warrant the accuracy of third-party content. The Service may also contain links to third-party websites; we have no control over and assume no responsibility for the content, privacy policies, or practices of those sites.

12. Disclaimers — “AS IS” and “AS AVAILABLE”

THE SERVICE IS PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE COMPANY, ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OR TRADE PRACTICE.

WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANY OF THE COMPANY'S PROVIDERS MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED: (i) AS TO THE OPERATION OR AVAILABILITY OF THE SERVICE; (ii) THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; (iii) AS TO THE ACCURACY, RELIABILITY, OR CURRENCY OF ANY INFORMATION OR CONTENT PROVIDED THROUGH THE SERVICE; OR (iv) THAT THE SERVICE, ITS SERVERS, THE CONTENT, OR E-MAILS SENT FROM OR ON BEHALF OF THE COMPANY ARE FREE OF VIRUSES, SCRIPTS, TROJAN HORSES, WORMS, MALWARE, TIMEBOMBS, OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you. In such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

13. Limitation of Liability

NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR, THE ENTIRE LIABILITY OF THE COMPANY AND ANY OF ITS SUPPLIERS UNDER ANY PROVISION OF THESE TERMS, AND YOUR EXCLUSIVE REMEDY FOR ALL OF THE FOREGOING, SHALL BE LIMITED TO THE GREATER OF (a) THE AMOUNT ACTUALLY PAID BY YOU TO THE COMPANY IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS ($100).

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, LOSS OF PRIVACY, OR FOR MISSED FLIGHTS, MISSED CONNECTIONS, OR OTHER TRAVEL-RELATED LOSSES ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SERVICE), EVEN IF THE COMPANY OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

14. Mandatory Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN ANY CLASS ACTION.

14.1 Agreement to Arbitrate

You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including the existence, validity, interpretation, performance, breach, or termination of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — (each, a “Dispute”) will be resolved by binding individual arbitration as set forth in this Section 14, and not in court.

14.2 Class Action Waiver

You give up the right to bring a class action.

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING.

The arbitrator may not consolidate more than one person's claims, may not preside over any form of a representative or class proceeding, and may not award relief to anyone other than the individual party seeking relief. If any portion of this Class Action Waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request must be brought in a court of competent jurisdiction, but the Class Action Waiver will remain in full force and effect as to all other claims and requests for relief.

You and the Company further agree that you will not participate as a class member in any class action, collective action, or representative action against the Company, even if such an action is filed by another party.

14.3 Jury Trial Waiver

YOU AND THE COMPANY KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Service.

14.4 Arbitration Procedure

The arbitration will be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitration will be conducted in English by a single neutral arbitrator. The seat of arbitration will be Wilmington, Delaware, USA, unless you and the Company agree otherwise; the arbitration may proceed by telephone, video, or written submissions if either party prefers.

The arbitrator has the exclusive authority to resolve any Dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. The arbitrator may award any relief available under applicable law that a court could award, except that the arbitrator may not award relief on a class, collective, or representative basis.

14.5 Pre-Arbitration Notice and Informal Resolution

Before initiating arbitration, you and the Company agree to first try to resolve the Dispute informally. The party initiating the Dispute must send the other party a written notice describing the Dispute, the relief sought, and a valid email and physical address for response (a “Notice of Dispute”). For disputes raised by you, the Notice of Dispute must be sent to the email address listed in Section 16 below. The parties will attempt in good faith to resolve the Dispute for at least 60 days after the Notice of Dispute is received before initiating arbitration.

14.6 Costs of Arbitration

Each party will be responsible for its own attorneys' fees and costs, except where applicable law provides otherwise. JAMS's rules govern the allocation of arbitration filing, administrative, and arbitrator fees.

14.7 30-Day Right to Opt Out

You may opt out of this Section 14 (“Mandatory Arbitration and Class-Action Waiver”) by emailing hello@getseatwise.com within 30 days of first accepting these Terms. The email subject must include “Arbitration Opt-Out” and the email body must include your account email and a clear statement that you opt out of the arbitration and class-action-waiver provisions of these Terms. Opting out of arbitration does not affect any other provision of these Terms.

14.8 Small-Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in a small-claims court for any Dispute that qualifies for resolution there. Either party may also seek injunctive or equitable relief from a court of competent jurisdiction to prevent infringement of intellectual property rights pending the appointment of an arbitrator.

14.9 Severability of this Section

If any provision of this Section 14 (other than the Class Action Waiver) is found to be unenforceable, that provision will be severed and the remainder of Section 14 will be enforced to the fullest extent permitted by law. If the Class Action Waiver is found to be unenforceable, then all of Section 14 (Mandatory Arbitration and Class- Action Waiver) will be deemed null and void as to that claim, but the rest of these Terms will remain in full force and effect.

15. General

15.1 Governing Law

The laws of the State of Delaware, excluding its conflict-of-law rules, shall govern these Terms and your use of the Service. Subject to Section 14, the federal and state courts located in Wilmington, Delaware, USA have exclusive jurisdiction over any dispute not subject to arbitration.

15.2 United States Legal Compliance

You represent and warrant that (i) you are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.

15.3 Indemnification

You agree to defend, indemnify, and hold harmless the Company and its Affiliates, officers, directors, employees, contractors, agents, and licensors from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from (a) your breach of these Terms, (b) your misuse of the Service, (c) your User Content, or (d) your violation of any law or third-party right.

15.4 Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15.5 Waiver

The failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

15.6 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede any prior agreements regarding the same subject matter.

15.7 Assignment

You may not assign these Terms. We may assign these Terms in connection with a merger, acquisition, or asset sale, or to any affiliate.

15.8 Changes to These Terms

We reserve the right to modify these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to the new terms taking effect. By continuing to access or use the Service after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Service and cancel any active subscription before the changes take effect.

16. Contact Us

If you have questions about these Terms, you can contact us:

Last updated May 7, 2026.

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